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How eg222 Handles Your Personal Data

Your privacy matters to us at eg222. This policy sets out exactly what personal data we collect when you open an account, how we store it securely, and…

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What We Collect and Why We Collect It

eg222 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account at eg222, we collect your name, email address, contact number and payment-method identifiers such as those linked to Touch 'n Go, GrabPay, Boost dan FPX. This data is used strictly to process your transactions, verify your identity, and keep your account

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secure. We do not sell your data to third parties. Access to our platform is subject to local law and is available only where local law permits. Any data shared with payment processors is governed by those processors' own privacy terms, and we vet each partner
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before connecting their service to your account. Retention periods vary by data category — account credentials are held for as long as your account remains active, while transaction records are kept for the period required by applicable law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Reach Our Privacy Team Directly

If you have questions about your data, want to request a copy of what we hold, or wish to ask us to delete your account information, our privacy support team is reachable…

Live Chat Our live chat channel connects you to the privacy support desk directly. Available around the clock so you can raise a data concern the moment it comes up, without waiting for business hours.

Email Support Send your data access, correction or deletion request to our dedicated privacy email address. We will acknowledge within 24 hours and provide a full written response within 72 hours of receiving your message.

Help Centre Form Submit a structured privacy request through the Help Centre form in your account dashboard. This method automatically logs your case reference number so you can track progress at any stage of the process.

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Six Ways We Protect Your Account Data

We apply multiple layers of protection to your data at eg222 — from the moment you register to every transaction you make via GrabPay, Boost dan FPX or any other supported payment…

Encrypted Storage

All personal data and payment identifiers are encrypted at rest using industry-standard protocols. Even internal access to raw credential data is restricted to authorised personnel only, and access logs are audited regularly.

Cookie Policy

We use functional and analytical cookies to keep your session active and understand how you navigate the account area. You may adjust cookie preferences at any time through the cookie settings panel in your browser or account settings.

Account Security

Two-factor authentication is available for every account. We strongly encourage you to activate it from the security tab in your account settings to add a second layer of verification on every log-in attempt.

Data Retention Limits

We keep your data only as long as your account is active or as required by applicable Malaysian law. Once a deletion request is fulfilled, your personal identifiers are removed from our active databases within 30 days.

Third-Party Vetting

Every payment processor and technology partner connected to your account — including those handling Touch 'n Go and FPX transactions — is reviewed for data-handling practices before any integration goes live.

Your Right to Correct Data

You may request a correction to any inaccurate personal data we hold. Submit your correction request via live chat or the Help Centre form, and we will update your record within seven business days of confirming your identity.

Your Privacy Questions Answered

Below you will find answers to the questions account holders most commonly raise about how eg222 handles personal data. If your question is not covered here, please reach out through the support channels listed above and our privacy team will respond in writing.

We collect your name, email address, phone number and the identifiers linked to your chosen payment method — for example Touch 'n Go or GrabPay wallet references. We collect only what is needed to operate and verify your account.

Submit a data access request through the Help Centre form or email our privacy team directly. We will verify your identity first, then deliver a copy of your personal data in a readable format within 14 business days of verification.

Yes. Send a deletion request via live chat or email. Once we verify your identity, personal identifiers are removed from active databases within 30 days. Certain transaction records may be retained for the period required by applicable law.

We share data only with vetted payment processors such as those operating Touch 'n Go, GrabPay, Boost dan FPX, and with technology partners necessary to run your account. We do not sell your personal data to any external party.

We use functional cookies to maintain your active session and analytical cookies to understand navigation patterns. No advertising cookies are placed without your consent. You can adjust your preferences through the cookie settings panel at any time.

Contact our privacy team through live chat or the Help Centre form with the details you want corrected. After identity confirmation, we will update your record within seven business days and send you written confirmation of the change.

Access to our platform and the data rights that apply to your account depend on local law and are available where local law permits. Malaysian account holders are covered under applicable Malaysian personal data legislation as it applies to our services.

How eg222 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Account Data

Encrypted Storage

Cookie Policy

Account Security

Data Retention Limits

Third-Party Vetting

Your Right to Correct Data

Your Privacy Questions Answered

01 What personal data does eg222 collect when I open an account?

02 How do I request a copy of the data eg222 holds about me?

03 Can I ask eg222 to delete my personal data?

04 Does eg222 share my data with third parties?

05 How does eg222 use cookies on the platform?

06 How do I correct inaccurate information in my account?

07 Does local law affect my privacy rights on eg222?

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